Help that actually lands
Gambloria Casino contact and support desk
Reach our team by live chat, e-mail or phone at any hour, every day of the week, with replies typically within minutes or hours.
Chat to support
Must be 18 or older to play. Full terms apply — see site for details.
Staff Favourite
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Three ways to a human
Reach a real person in minutes
Sorted in three minutes
Best for anything you need sorted on the spot, from a stalled bonus to a login issue, answered around the clock with a typical wait of three minutes.
Where do I send my documents?
Best for documents, statements and anything you want in writing, sent to [email protected] with a typical reply inside twelve hours at any time.
Need to talk it through?
Best for urgent account trouble that typing cannot settle, on +61 2 3657 8212 (AEST), with a typical pick-up in two minutes, day or night.
You are playing from Australia
Who supervises play from Australia?
Playing from Australia raises two questions, who holds the licence and where to turn when gambling stops being fun.
Reaching us
| Detail | Value |
|---|---|
| Support number | +61 2 3657 8212 |
| Support time zone | AEST |
| Languages | English, German, French, Spanish |
| [email protected] |
Supervision
| Detail | Value |
|---|---|
| Regulator | Curaçao eGaming, 8048/JAZ2021-074 |
Getting help
| Detail | Value |
|---|---|
| Gambling support | Gambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register |
Mid-question moment
Details that cut the wait short
Have these nearby
Support resolves cases fastest when the first message carries the full picture.; Registered e-mail address and account reference; Payment confirmation from your provider; Screenshot of the error or game; Amount and time of the transaction; Photo ID and proof of address files
Six departments, one address each
Wrong inbox, longer wait; right inbox, faster fix
Useful the moment you want a paper trail, with the right inbox for the matter at hand.
Account and ID
| Department | |
|---|---|
| General support, everyday questions | [email protected] |
| Verification, identity and address checks | [email protected] |
Money
| Department | |
|---|---|
| Payments, deposits and withdrawals | [email protected] |
Other matters
| Department | |
|---|---|
| Complaints, escalated issues | [email protected] |
| Privacy, personal data requests | [email protected] |
| Business, partnerships and affiliates | [email protected] |
Who runs this
Company, licence and registered address
Settles who holds the licence, where the company sits and where written messages land.
Company
| Detail | Record |
|---|---|
| Legal name | Gambloria N.V. |
| Company number | C-45000 (Malta) |
| Registered address | Emancipatie Boulevard Dominico F. Don Martina 31, Willemstad, Curaçao |
Licence
| Detail | Record |
|---|---|
| Regulator | Curaçao eGaming |
| Licence number | 8048/JAZ2021-074 |
| Detail | Record |
|---|---|
| Support e-mail | [email protected] |
Gambloria Casino help, briefly
Gambloria Casino support, answered plainly
What if I need help in the middle of the night?
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Our desk never closes, so an agent is there at 3am on a Sunday just as on a Tuesday morning. Live chat replies in about three minutes and the phone line in about two, both on AEST. E-mails land within twelve hours.
What if I want to check your licence before I join?
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Curaçao eGaming regulates us under licence 8048/JAZ2021-074, and the operating company is Gambloria N.V. That pair of details is what you quote to anyone asking who stands behind the site.
Why do you need my e-mail before you can look at my account?
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Nothing secret is needed. Your registered e-mail address plus your name is enough for an agent to pull the account up. Staff will never ask for your password, and anyone who does is not us.
Where do I ask for my personal data or for it to be wiped?
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Send the request to [email protected] and you will get a copy of what we hold, or have it erased where the rules allow. Name the request clearly and reply from your registered address so we can confirm it is you.
Where do I go to shut my account for good?
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Write to [email protected] from your registered address and ask for closure. The account stops there, and one account per player is the rule anyway, so a second one would be shut too. Any balance is settled first.
When the reply falls short
Your reply did not solve it
Settles what happens when a standard reply leaves your issue open and you want it escalated.
Describe the outcome you want
Raise the problem with the support team and describe what went wrong, when it happened and what outcome you expect. Keep every message in one thread so nothing is lost.
Before and after escalation
Ask for a case reference and note it down. A senior handler reviews the thread and replies by e-mail, and that reference stays with your case from then on.
Escalation to Curaçao eGaming
Still not satisfied after our final reply? Refer the matter to Curaçao eGaming, the regulator on our licence, and include your case reference.
Answer times
Hours and typical reply speeds
Follows the same round-the-clock habit that keeps Gambloria support staffed every hour of the day.
Live chat
| Item | Timing |
|---|---|
| Chat hours | 24/7 support |
| Chat first reply | 3 minutes |
| Time zone | AEST |
| Item | Timing |
|---|---|
| E-mail address | [email protected] |
| E-mail reply | 12 hours |
Phone
| Item | Timing |
|---|---|
| Phone number | +61 2 3657 8212 |
| Phone wait | 2 minutes |