While your payout waits
A verified Gambloria Casino account clears faster
The licence requires us to confirm who you are, and the review usually closes within 27 hours.
Waiting on your paperwork
Verified today, paid tomorrow
After this table you will know who runs the check and how to reach the right team.
| Item | Detail |
|---|---|
| Checking company | Gambloria N.V. |
| Licence | Curaçao eGaming, 8048/JAZ2021-074 |
| Review time | 27 hours |
| Needed by | Before the first withdrawal |
| Questions | [email protected] |
| Minimum age | 18+ |
First time right
Fewer retakes, faster review
Read before you send
You open the verification area inside your account and read the list of accepted papers before touching a single file. Anything blurred or cropped will come straight back to you.
Both papers, one go
Your identity and address papers go in at the same time, since the team reviews a complete set far quicker than a trickle of files. Keep the whole document edge in the frame.
Send the confirmation
A payment method confirmation links your money to your name, so send a screenshot showing the method and the holder. Numbers longer than four digits may be masked.
27 hours, then clear
Someone checks what you sent, usually inside 27 hours, and emails you if a corner is cut off. You can reach the verification team on the listed address while you wait.
Four papers
Three proofs, one short list
Most rejections come from a dark photo or a missing edge, not from a missing paper.
Proof of identity
| Document | Confirms | Must show |
|---|---|---|
| Confirms | Your name and date of birth | |
| Must show | All four corners, photo sharp, no glare |
Proof of address
| Document | Confirms | Must show |
|---|---|---|
| Confirms | Where you live now | |
| Must show | Date within the last three months |
Payment method confirmation
| Document | Confirms | Must show |
|---|---|---|
| Confirms | The money is yours | |
| Must show | Holder name and method logo visible |
Proof of identity with a selfie
| Document | Confirms | Must show |
|---|---|---|
| Confirms | The person is the document holder | |
| Must show | Face lit clearly, document beside your face |
Seeing Your File Back
Get your document approved next time
You will know why a file was refused and what to change before sending it again.
Out-of-date statement
Bills and bank letters usually need to be recent, so a statement dated many months ago no longer shows where you live now. Order a fresh statement from your bank Use a bill issued in the last few months
Send the untouched original
Cropped edges, brightened photos and covered details make a file impossible to read, so it is refused even when the paper itself is genuine. Send the full page, all four corners Photograph the original in plain daylight
Check the expiry date first
A licence or passport with a date that has passed cannot confirm who you are today, so send a current one instead. Use your current passport or licence Renew first, then upload the new card
Funds check
Show where earnings began
If you are asked where your money came from, Curaçao eGaming licence 8048/JAZ2021-074 requires a licensed casino to run money laundering checks. Gambloria Casino treats that step as routine housekeeping, never as an accusation.
Five records tracing your money
Where the trail needs more detail, these records may be requested.
- Proof of identity
- Proof of address
- Payment method confirmation
- Photo page of your ID
- Selfie holding your ID
Know When It Comes
Know when the check arrives
Payout cleared sooner
Payouts can only leave an account whose owner is confirmed, so the identity papers, the address paper and a confirmation of your payment method are collected here if not already on file.
Reconcile the mismatch
A different name, address or birth date on the account and the document has to be settled first, so the team asks for a clearer copy or an explanation of the mismatch.
Confirm the new method
A card, wallet or virtual currency added after the account opened is confirmed as yours, so a screenshot or statement showing your name on that method is requested.
Standing at the check
Waiting on your documents?
Why does the casino ask where my money comes from?
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The licence held by Gambloria N.V. under Curaçao eGaming requires routine checks against money laundering, and source of funds is part of that. It applies to players broadly, not because of anything specific about your account or your play.
Which licence covers Gambloria Casino and what is its number?
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Gambloria N.V. operates the casino under a licence from Curaçao eGaming, number 8048/JAZ2021-074. The company is registered in Malta as C-45000, with its address at Emancipatie Boulevard Dominico F. Don Martina 31, Willemstad, Curaçao.
At what point do I have to send my documents in?
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The licence requires a verified account at the latest before your first withdrawal. Earlier is possible too, since the casino may ask at registration or at your first deposit, so keep the papers ready rather than waiting for the request.
How long does the verification take once I send it?
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Allow up to 27 hours from the moment your documents arrive. Most checks move faster than that, and the clock starts with a complete set rather than a partial one. Live chat is there if you want a status update.
Will I have to send my documents again later on?
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Usually not after the first pass, since verified details stay on file. A fresh copy can be requested if a document expires, if your details change, or if a later check under the licence calls for an update.
What happens if one of my documents gets refused?
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You will hear which paper was unclear and why, most often a cropped edge or a glare across the text. Send a fresh photo of that single item to [email protected] and the check resumes from where it stopped.
What if my name has changed since my ID was issued?
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Send proof of identity in your current name along with the document that links the old name to the new one. A short covering note to [email protected] keeps the file straight, and the check is then handled on the updated details.